These Website and Email Hosting Trading Terms (“Terms”) outline the agreement between Ideal Online Services (“we,” “us,” or “our”) and the customer (“you” or “client”) for the provision of website and email hosting services. By purchasing and using our services, you agree to abide by these Terms.
2. Service Description
We offer website and email hosting services, which include providing server space, technical support, and maintenance for hosting your website and email services.
3. Service Provision
3.1 Website Hosting: We will provide server space for hosting your website files, databases, and other related content. We will strive to ensure that your website is accessible to users with minimal downtime.
3.2 Email Hosting: We will provide email server space and support for hosting your email accounts associated with your domain. This includes email setup, configuration, and troubleshooting.
4.1 Fees: You agree to pay the fees associated with the selected hosting package as outlined in our pricing plan.
4.2 Payment Schedule: Fees are billed on a monthly or annual basis, and payment is due in advance.
5. Term and Termination
5.1 Term: The hosting agreement is effective from the date of purchase and will continue until terminated by either party.
5.2 Termination: Either party may terminate the agreement by providing 30 days’ written notice. We reserve the right to terminate or suspend services immediately in the event of a breach of these Terms.
6. Data and Content
6.1 Ownership: You retain ownership of all data, content, and intellectual property that you upload to our servers.
6.2 Responsibility: You are responsible for maintaining backups of your data. We are not liable for any loss of data.
7. Acceptable Use
7.1 Prohibited Content: You may not host, transmit, or distribute content that is illegal, abusive, harassing, or violates any third-party rights.
7.2 Resource Usage: You agree not to engage in activities that excessively consume server resources or negatively impact the performance of other users.
8. Technical Support
8.1 Availability: We provide technical support via [email/phone/support ticket system] during our business hours.
8.2 Response Time: We will make reasonable efforts to respond to support requests promptly, but response times may vary.
9. Limitation of Liability
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our hosting services.
10. Changes to Services
We reserve the right to modify, update, or discontinue any aspect of our hosting services at any time.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa.
12. Entire Agreement
These Terms constitute the entire agreement between the parties and supersede any prior agreements, whether oral or written.
13. Contact Information
For inquiries or concerns regarding these Terms, please contact us at 084 880 8899 or email@example.com.